Job Opening: Information Technology Associate

The Focused Ultrasound Foundation, a medical research, education and patient advocacy organization in Charlottesville, VA, is seeking an IT Associate who will work alongside the IT Manager and play a key role to ensure that critical systems are running smoothly and  to provide technical support and education to Foundation staff.

Primary Responsibilities

• Maintain critical, day-to-day IT needs of the Foundation's team, including hands-on end-user support.
• Support IT functions critical to the Foundation's fundraising, marketing and communications with external partners.
• Collaborate with the IT Manager with the selection and implementation of improvements to the Foundation's systems and software.
• Work with IT Manager in educating staff in the use of newly adopted software, hardware and A/V and other office equipment

Other Responsibilities

• Maintain and troubleshoot peripheral office equipment that interfaces with the office's computer system, such as printers and copiers.
• Configure, maintain and troubleshoot the A/V equipment used during fundraising and other presentations, and ensure compatibility of software intended for use at these events.
• Assist with systems management tasks including network infrastructure, password resets, permission adjustments and security lists management.
• Maintain and update the Foundation’s content management system and knowledge base.
• Regularly contribute to the full set of IT and user documentation
• Assist with routine data imports, exports and integrations.

Benefits

• A team committed to fulfilling the Foundation’s mission
• Knowledge that your work will have a direct and positive effect on the lives of patients worldwide
• Work within an ever changing and rapidly growing field
• Generous and comprehensive health and welfare benefits

Skills and Experience Requirements

• Windows 7 and 8 desktop/laptop support experience required
• Proficiency in Microsoft Office applications
• Experience installing and configuring a variety of application software
• Experience working with web-based Software-as-a-Service (SaaS tools)
• Working knowledge of office IT and network systems
• Knowledge of Android and/or iOS devices

Preferred Experience

• Working with Windows Server environments
• Experience working at an IT help desk
• Knowledge of more in-depth computer network concepts
• Working with web platforms built on PHP/Joomla
• Familiarity with database systems; Salesforce experience is a plus

Inquiries

Send resume and cover letter in PDF format to

Please note employment will be contingent upon the results of a background check